You can't just call and ask for retention. That's not the way it works. In theory, Retention is the last chance to keep you before disconnecting. Their job is to cut you the best deal they can for you to stay. A standard customer service rep CANNOT write a disconnect order. Only a Retention rep can after exhausting all efforts to get you to stay.
What you say is, "I'd like to disconnect my service". The rep will likely ask some probing questions on why, to which I'd advise do not take the bait. You don't owe anyone an answer to that question. But if it makes you feel better tell them you're moving. Once you get thru to Retention you can start opening up on why you really called. Tell them you;re switching to AT&T/CenturyLink, whoever, and they'll start going over the options. Pick the best option for you. You might save $20/month, but keep in mind that promo is only good for another year. You'll basically do this every year until you get to the point where Moonlight is and you disconnect for 30 days, then come back to get the best deal, because we always cut the sweet deals to the new customers, crazy as that sounds.
Did you see my PM ECU?
Last edited by willyworm; 08-11-2019 at 10:16 PM.
[SIGPIC][/SIGPIC]
Delta in a nutshell: Breeding grounds + small wetlands + big blocks of grass cover + predator removal + nesting structures + enough money to do the job= plenty of ducks to keep everyone smiling!
"For those that will fight for it...FREEDOM...has a flavor the protected shall never know."
-L/Cpl Edwin L. "Tim" Craft
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